Transforming Experiences

(HLS) Creating Standardized Processes in Healthcare To Build Championship Teams

Episode Summary

Toni Land interviews Jarvis T. Gray, the Founder & CEO of The Quality Coaching Co. As a Healthcare Quality & Process expert, Executive Coach, and Podcast Host, he is passionate about making our healthcare systems more efficient and streamlined. Today’s healthcare executives are overwhelmed and their attention is being pulled in many different directions that systems and processes can often be the last thing on their long list of things ‘to-do’. Jarvis Shares easy ways we can think about this space differently, and how this investment will pay ten folds in the future.

Episode Notes

Key Takeaways:

Must haves for supporting quality improvement: active and engaging leadership, results-driven governance structure, strategic alignment, proven approach, great incentives, and data driven mindset.
It’s the process then the outcomes
Process improvements is a journey
Jarvis shares some of the common challenges executive leadership is facing when it comes to streamlining their healthcare services..
Everyone is in reaction mode and it makes sense, but we need to step out of that and look to the future!
When you try to standardized work, a lot of friction can happen with the frontline workers.
Championship teams are not winners ‘just by chance’. It takes a lot of work to be part of a championship team, and you can’t be doing the same things over and over to get there.
Technology is going to play a big role in how we’re going to get up-to-date and accurate data. We have exciting times ahead.
Standardizing work is not a bad word.
Quality, safety, service, and experience is not a department but everyone’s responsibility.

Continue on Your Journey:

The 4 Disciplines of Execution

Quotes:

“Everyone likes change, but no one likes to be changed.” — Jarvis

“I want to eliminate waste and the standard of work is that mechanism.” — Jarvis

“You can’t be successful without having a system or process where you continuously review your strategy, your progress, data, and pull it all together.” — Jarvis