Transforming Experiences

(HLS) Closing the Health Disparity Gap in Your Community

Episode Summary

This week in an exciting new episode of Transforming Experiences in Healthcare and Life Sciences, we have Dr. Toyin Nwafor, the Regional Medical Director for ViiV Healthcare. Dr. Nwafor is an accomplished leader, author, and professor and is a board-certified Infectious Disease Physician. She has been in practice for the last 25 years and is passionate about empowering people to live their best lives. Dr. Nwafor dives into how health disparities have accelerated during the pandemic, and what organizations can do to minimize this gap and give equal healthcare to all.

Episode Notes

What You’ll Learn:

• How organizations should address health disparities.
• Community zip codes and the differences in the quality of healthcare received.
• The proper communication channels for feedback and outreach across various communities.
• Why trust is a critical piece in narrowing the health disparity gap.

Key Takeaways:

• Show introduction. [0:30]
• About Dr. Nwafor. [1:45]
• Let’s define what health disparities are in healthcare. [4:42]
• What are some of the best ways organizations can address health disparities? [6:53]
• The best relationships are those that are built on trust and mutual respect. [10:11]
• We are listening for the “why” and then we are figuring it out. [11:43]
• As innovation continues, we need to make sure we don’t leave people behind. [15:37]
• Listening to learn to understand where people are coming from. [16:30]
• What are three things that would really impact health disparities? [21:11]

Continue on Your Journey:

• Medallia.com
• Toni on LinkedIn
• Viivhealthcare.com

Quotes:

“Health disparities do exist….Until those two things are in place, we’re not going to give it the attention that it needs.” — Dr. Toyin Nwafor

“We need to build trust within our organizations so that people feel like they can talk about what needs to be done, and also know that someone will actually respond.” — Dr. Toyin Nwafor

“In any personal relationship, unless there’s trust and mutual respect, a lot of things don’t follow through.” — Dr. Toyin Nwafor